Privacy Policy

Effective Date: 28 October 2025

Last Updated: 28 October 2025

1. Introduction

Welcome to Aureli Home (“we,” “us,” “our”).

Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://aurelihouse.com/ (the “Site”), make a purchase, or interact with us in any other way.

By using our Site, you agree to this Privacy Policy.

For any privacy-related concerns or requests, contact us at:

📧 theaureliteam@gmail.com

2. Who We Are

Business Name: Aureli Home
Registered Country: The Netherlands
Contact Email: theaureliteam@gmail.com

For all visitors, we are the Data Controller under the EU General Data Protection Regulation (GDPR).

If you are located in the UK or outside the EU, equivalent protections apply through our commitment to GDPR-level safeguards.

3. Information We Collect

a) Information You Provide to Us

We collect personal information that you voluntarily give us when you:

Create an account or place an order
Subscribe to our newsletter
Contact us for support
Participate in promotions or surveys

This may include:

Full name
Email address
Billing and shipping address
Order and payment information (never full card numbers)
Account login credentials (if applicable)
Preferences and communication history

b) Information Collected Automatically

When you browse the Site, we automatically collect:

IP address and approximate location
Browser type and device information
Pages visited, time spent, referring links
Cookies and similar tracking technologies (see Section 5)

c) Information from Third Parties

We may receive limited data from:

Shopify (our ecommerce platform)
Google (analytics & marketing)
Instagram, Pinterest, and Facebook (for advertising insights)

4. How We Use Your Information

We use your personal data to:

Fulfil orders and contracts — process payments, ship products, manage returns.
Provide customer service — respond to inquiries and support requests.
Improve our store — analyse traffic and preferences to enhance the user experience.
Send marketing communications — only with your consent or where permitted by law.
Comply with legal obligations — tax records, fraud prevention, and audit requirements.
Maintain security — protect against unauthorized access and abuse.

We never sell or rent your personal information.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate the Site, improve functionality, and personalize content.

Types of cookies:

Essential: Required for checkout, cart and security features.
Performance: Help us measure and improve speed and usability.
Analytics: Track usage through Google Analytics.
Advertising: Used for ads on Instagram, Pinterest, and Facebook.

You can manage cookies via your browser settings or decline non-essential cookies through our on-site cookie banner. Disabling essential cookies may affect core functions.

6. Payment Processing

Payments are securely handled through Shopify Payments.

Your payment data is encrypted and processed directly by Shopify; we do not store or see your full card details.

Shopify’s privacy policy:

🔗 https://www.shopify.com/legal/privacy

7. Sharing of Information

We share data only with trusted service providers who help us operate our business:

Shopify – hosting and commerce platform
Shopify Payments – payment processing
Google – analytics and marketing
Meta (Instagram & Facebook) and Pinterest – advertising services

All partners are bound by strict data-processing agreements and may use your data only to provide contracted services.

8. International Data Transfers

Because our operations and service providers are global, your information may be transferred outside the EU or EEA (for example to Canada or the United States).

When this happens, we ensure appropriate safeguards such as Standard Contractual Clauses (SCCs) or equivalent mechanisms required under GDPR.

9. Data Retention

We keep your personal data only as long as necessary to:

Fulfil orders and deliver services
Comply with legal, accounting, and tax requirements
Resolve disputes and enforce agreements

When information is no longer required, we securely delete or anonymize it.

10. Your Rights (under GDPR)

You have the right to:

Access your personal data
Request correction or erasure
Restrict or object to processing
Withdraw consent at any time
Request data portability
Lodge a complaint with your local data protection authority

To exercise any rights, email us at theaureliteam@gmail.com.

We will respond within the legally required timeframe.

11. Children’s Privacy

Our Site is not intended for individuals under 18 years of age.

We do not knowingly collect information from minors. If you believe a child has submitted data, please contact us and we will delete it immediately.

12. Security

We use industry-standard measures to protect your personal data from unauthorized access, loss, or alteration.

However, no online system is completely secure, and we cannot guarantee absolute security.

13. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

The latest version will always be available at https://aurelihouse.com/policies/privacy-policy with a new “Last Updated” date.

14. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: