Terms & Conditions


Effective Date: 28 October 2025

Last Updated: 28 October 2025

1) Overview


This website is operated by Aureli Home (“Aureli Home”, “we”, “us”, “our”). By visiting https://aurelihouse.com/(the “Site”) and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions (“Terms”), including any policies referenced here or available by hyperlink (e.g., Privacy Policy, Returns/Refunds Policy, and Cookie Policy). These Terms apply to all users of the Site.


If you do not agree to these Terms, you may not access or use the Site or Services.


We may update these Terms from time to time by posting a new version on this page. Your continued use of the Site after changes are posted constitutes your acceptance.


Contact: theaureliteam@gmail.com

2) Eligibility & Your Account

  • You must be 18+ (or the age of majority in your jurisdiction) to use the Site or purchase.
  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • We may refuse service, close accounts, remove or edit content, or cancel orders at our sole discretion, subject to law.

3) Products & Services (Digital & Physical)

  • We offer digital products (e.g., templates, guides, downloads, licenses) and may offer physical products from time to time.
  • We make reasonable efforts to display product information accurately. Actual colors/finishes may vary by device.
  • We reserve the right to limit quantities, discontinue products, and change descriptions or prices at any time.
  • All offers are void where prohibited.

4) Pricing, Taxes & Currencies

  • Prices are shown on product pages/checkout and may be displayed in various currencies for convenience. The final charge and currency are confirmed at checkout.
  • Applicable VAT/Taxes are shown at checkout depending on your location and current rules. Import duties, customs, and local taxes (if any) are your responsibility.
  • We may correct pricing errors and cancel/refund orders placed with incorrect pricing.

5) Orders, Acceptance & Availability

  • Your order is an offer to buy. We accept only when we send an order confirmation (or ship/fulfil the order).
  • We may cancel or limit orders (e.g., suspected fraud, stock issues, pricing errors, or policy violations). If we cancel after payment, we will refund you for the affected item(s).
  • You must provide accurate billing, shipping, and contact details and keep them current.

6) Payments

  • Payments are processed securely via Shopify Payments and supported providers (we do not store full card numbers).
  • By submitting a payment method, you represent that you are authorized to use it and authorize us (and our processors) to charge the order total, including taxes, shipping, and any recurring charges you opt into.

7) Delivery & Risk (Physical Goods)

  • Estimated shipping times are provided at checkout and may vary by destination and carrier.
  • Title and risk of loss pass to you upon delivery to the shipping address you provided (or upon handover to the carrier if required by local law).
  • If delivery is refused or undeliverable due to incorrect details, you may be responsible for reship fees.

8) Digital Products, Access & License

  • Digital items are typically delivered by download link or account access after payment.
  • Unless stated otherwise, digital purchases grant you a personal, non-exclusive, non-transferable, non-sublicensable license to use the item for your own household or business use.
  • You may not resell, redistribute, share, publish, or make available any digital item to third parties, nor claim our content as your own.
  • For any AI prompts/templates or design assets, you are responsible for use in compliance with applicable laws, platform rules, and third-party rights.

9) Right of Withdrawal (EU/EEA Consumers)

  • Physical goods: If you are an EU/EEA consumer, you have 14 days from receipt to withdraw without giving a reason, subject to legal exceptions. You must inform us of your decision within 14 days and return goods in their original condition (you may be responsible for return shipping). We will refund in accordance with applicable law (including basic delivery costs where required).
  • Digital content: When purchasing digital downloads, you lose the 14-day withdrawal right once (i) delivery starts and (ii) you have expressly consented to immediate delivery and acknowledged loss of the right of withdrawal. We will present this consent at checkout for digital items.
  • See our Returns/Refunds Policy (linked in the footer) for practical steps and contact details.

10) Returns, Exchanges & Refunds

  • Our Returns/Refunds Policy forms part of these Terms and explains eligibility, timeframes, and the process for returns/refunds for both physical and digital items.
  • Refunds are processed to the original payment method unless otherwise required by law.

11) Promotions, Gift Cards & Discount Codes

  • Promotions/codes are valid for the stated period and conditions only and are non-transferable.
  • We may cancel promotions at any time. Misuse (e.g., stacking beyond policy) may void the discount or the order.
  • Gift cards (if offered) are redeemable only on the Site and are not refundable or exchangeable for cash unless required by law.

12) Acceptable Use


You agree not to:

  • use the Site for unlawful purposes or to solicit unlawful acts;
  • infringe intellectual property or privacy rights;
  • upload malware or engage in spamming, scraping, or data mining without permission;
  • interfere with security features or abuse the Site’s resources;
  • misrepresent your identity or submit false information.


We may suspend or terminate access for violations.

13) Intellectual Property

  • All content on the Site (including text, graphics, logos, product designs, images, videos, templates, prompts, software, and trademarks) is owned by or licensed to Aureli Home and protected by IP laws.
  • Except as expressly allowed in a product license or these Terms, you may not copy, reproduce, modify, distribute, display, or create derivative works from our content without our prior written consent.

14) Third-Party Services & Links

  • The Site may integrate third-party tools (e.g., payment processors, analytics, social media) and links to third-party sites. We are not responsible for their content, terms, or privacy practices.
  • Your use of third-party services is governed by their terms.

15) Warranties; Conformity; Disclaimer

  • EU Legal Guarantee / Conformity: Consumers in the EU/EEA are entitled to remedies for goods/services that do not conform to the contract under applicable law.
  • Except as required by law or expressly stated by us, the Site and Services are provided on an “as-is” and “as-available” basis without warranties of any kind (express or implied), including merchantability, fitness for a particular purpose, and non-infringement.
  • We do not guarantee uninterrupted, timely, secure, or error-free operation.

16) Liability

  • We do not exclude or limit liability where it would be unlawful to do so (e.g., for death or personal injury caused by negligence; fraud; or your statutory consumer rights).
  • Subject to the foregoing, we shall not be liable for any indirect or consequential losses, including lost profits, loss of data, or business interruption; and our aggregate liability for any claim shall not exceed the amount you paid for the relevant product/service.

17) Force Majeure


We are not responsible for delay or failure to perform due to causes beyond our reasonable control, including acts of God, natural disasters, epidemics, war, labor disputes, governmental actions, utility failures, or internet disruptions.

18) Privacy & Cookies


Your submission of personal information is governed by our Privacy Policy and Cookie Policy, available via the Site footer:

  • Privacy Policy: https://aurelihouse.com/policies/privacy-policy
  • Cookie/Tracking preferences are available via our cookie banner or browser settings.

19) Complaints & EU Online Dispute Resolution


If you have a concern, please email theaureliteam@gmail.com and we’ll try to resolve it.

EU consumers may also use the Online Dispute Resolution (ODR) Platform: https://ec.europa.eu/consumers/odr

20) Governing Law & Jurisdiction


These Terms are governed by the laws of the Netherlands (without regard to conflict-of-laws rules).

Courts of the Netherlands (and, where applicable, your local mandatory consumer forum) shall have jurisdiction. Mandatory consumer protections in your country of residence remain unaffected.

21) Severability


If any provision of these Terms is held unlawful, void, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force.

22) Termination


We may suspend or terminate your access if you breach these Terms. Obligations incurred prior to termination (e.g., payment, licenses, IP, limitations of liability) survive termination.

23) Entire Agreement; No Waiver


These Terms, together with the policies linked or referenced herein, constitute the entire agreement between you and Aureli Home regarding the Service and supersede prior agreements on the same subject. Our failure to enforce any right is not a waiver.

24) Contact


Questions about these Terms may be sent to:

📧 theaureliteam@gmail.com

Annex: Model Withdrawal Form (EU/EEA Consumers – Physical Goods)


(Complete and return this form only if you wish to withdraw from the contract for physical goods within 14 days.)


To: Aureli Home — theaureliteam@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

— Ordered on/received on:

— Name of consumer(s):

— Address of consumer(s):

— Order number:

— Signature of consumer(s) (only if this form is notified on paper):

— Date: