Return & Refund Policy


Effective Date: 28 October 2025

Last Updated: 28 October 2025

At Aureli Home, we want you to love your purchase. If for any reason you’re not satisfied, we’re here to make it right.

This Return & Refund Policy explains your rights and our process for returns, exchanges, and refunds.

1) Return Window


You have 30 days from the date you receive your order to request a return.

After 30 days, we may no longer be able to accept a return or offer a refund, except where required by law.

2) Eligibility for Returns


To be eligible for a return:

  • The item must be in the same condition you received it — unworn, unused, unwashed, with all original tags and packaging.
  • You must provide proof of purchase (such as your order number or receipt).
  • The return must first be requested and approved by our team.


Items sent back without prior approval will not be accepted.

3) How to Request a Return


To start a return, email us at theaureliteam@gmail.com with the following details:

  • Order number
  • Item(s) you wish to return
  • Reason for the return
  • Photo(s), if applicable (for damaged or defective products)


If your return is approved, you will receive:

  • A return shipping label or instructions for your region
  • Details on where to send your package


You can always contact us at theaureliteam@gmail.com for any return-related questions.

4) Damaged, Defective or Incorrect Items


Please inspect your order upon arrival and contact us immediately if:

  • The item is damaged or defective, or
  • You received the wrong item


We’ll assess the issue promptly and offer a replacement, repair, or refund where applicable — at no extra cost to you.

5) Non-Returnable Items


Certain products cannot be returned for hygiene, safety, or customization reasons. This includes (but is not limited to):

  • Digital products or downloadable files (once accessed or delivered)
  • Personalized or custom-made items
  • Perishable goods (e.g., flowers, plants, food)
  • Personal care or beauty products
  • Hazardous materials (e.g., flammable liquids or gases)
  • Gift cards or store credits
  • Sale or clearance items (unless defective or damaged)


If you are unsure whether your item qualifies, please reach out before purchasing or returning.

6) Exchanges


The fastest way to get what you want is to:

  1. Return the item you have (after approval), and
  2. Place a new order for the desired product.


We will process the return according to this policy once the original item is received and inspected.

7) Refunds


Once we receive and inspect your return, we’ll notify you of the outcome:

  • Approved refunds will be processed to your original payment method automatically.
  • Please allow up to 5–10 business days for your bank or card issuer to post the refund.
  • Shipping costs are non-refundable, except in cases of error or defective merchandise.


If your refund is delayed beyond the expected timeframe, please contact your payment provider first, then email us if further assistance is needed.

8) Late or Missing Refunds


If you haven’t received a refund after the normal processing time:

  1. Check your bank account again.
  2. Contact your credit card company (posting can take several days).
  3. Then contact your bank.


If you’ve done all of this and still have not received your refund, email us at theaureliteam@gmail.com for assistance.

9) EU/EEA Consumers – Right of Withdrawal


If you are located in the EU or EEA, you have the legal right to withdraw from your purchase within 14 days of receiving your order — for any reason — unless exceptions apply (e.g., digital downloads, custom goods).

To exercise this right, email theaureliteam@gmail.com clearly stating your decision to withdraw and include your order number.


We will confirm receipt and provide return instructions. You must send back the goods within 14 days after notifying us.

Refunds will be processed in accordance with EU consumer protection laws.

10) Return Shipping

  • If the return is due to our error (defective, damaged, or wrong item), we cover the return shipping.
  • For all other cases, you are responsible for the return shipping cost, unless otherwise required by law.
  • We recommend using a trackable shipping service.

11) Digital Products (No Returns)


Due to the nature of digital goods, returns and refunds cannot be offered once the file has been accessed, downloaded, or delivered.

If you experience a technical issue accessing your purchase, please contact us immediately so we can help resolve it.

12) Contact Us


If you have any questions about this policy or need help with a return, please contact:

📧 theaureliteam@gmail.com

We’ll respond as soon as possible — typically within 1–3 business days.

✅ Summary:

Aureli Home offers a 30-day return window for eligible items and always strives for fairness and transparency.

If something’s wrong, we’ll fix it — whether that means a replacement, store credit, or refund.